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How to protect your business from a flood

This time last year I arrived at my family’s camp to enjoy a weekend of solitude on the Maine coast. When I opened the door I discovered a flooded first floor. My plans quickly went from spending the day lost in a book to spending the day with a shop vac. Six inches of water […]

What to do when a customer posts negative things about you

No matter how hard a business tries to please every customer, it’s inevitable that at some point a customer will be dissatisfied with the product or service they received. In today’s world of broadcasting our opinions and emotions on social media, it’s common for those unhappy customers to post their dissatisfaction for the world to […]

Is your business prepared for the unexpected?

September is “National Preparedness Month.” Now is a great time to make sure your business is prepared in the event of a disaster so that you can limit the damage and get back to business as soon as possible. Before you decide that you don’t need to read any further (because this will never happen […]